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Restore Tokens – FAQs
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What is a Restore Token?
Each HughesNet service plan includes a Download Allowance, designed to ensure that everyone has fair access to system bandwidth during peak periods. If your usage exceeds your plan’s allowance, your download speed is temporarily reduced for about 24 hours (or longer if you continue to download). By redeeming a Restore Token, your Daily Allowance is immediately reset, returning you to full speed. Your Download Allowance is not changed by purchasing a Token, and this fresh Download Allowance does not roll over into the next 24-hour period. Visit our Fair Access Policy FAQs to view the Download Allowance for each plan.

Has the Fair Access Policy been changed?
No. The policy remains the same – HughesNet is simply offering an additional option to users who might exceed the threshold once in a while.

What is a Complimentary Restore Token?
Each service plan receives one complimentary Restore Token every month on the billing date. You can redeem this Restore Token any time you exceed your Download Allowance, for free! This complimentary Restore Token ensures that even if you inadvertently exceed your allowance, you can get back up to speed right away.

How do I know that I need to use a Restore Token?
By downloading the Status Meter, you’ll be alerted right away if you exceed your allowance and are experiencing reduced download speeds. The Status Meter will provide one-click access to the Restore Tokens site in that case, helping you get back up to speed quickly. Find more information on the HughesNet Status Meter here.

Can I use a Restore Token before I exceed my Download Allowance?
Not at this time. Currently, you can only reset your allowance after it has been exceeded.

Do I need to buy a Restore Token if I exceed my Download Allowance?
No. The Restore Token is available for users who don’t want to wait for the speed restrictions to be lifted. There is no obligation to redeem or purchase a Restore Token.

What if I exceed my Download Allowance frequently?
While the Restore Tokens can provide immediate relief from exceeding your allowance, if you are a heavy user, you may want to consider upgrading to a service plan with a larger Download Allowance.

How many Restore Tokens can I purchase and use?
You may only use one Token at a time. However, you may purchase and “store” Restore Tokens. There is no limit to the number of Restore Tokens you may purchase, store, or use each month. Your unused monthly complimentary Tokens can be saved from month to month for up to a total of 3 complimentary Tokens.

What is the Token Bank?
The Token Bank is a new feature that allows you to “bank” your unused FREE Restore Token and carry it over to the following month – for a total of up to three free tokens in three months. The Token Bank gives you more freedom to control your Internet experience and download large files when you need to.

Does the Token Bank apply to all HughesNet Plans?
The Token Bank applies to all HughesNet plans that currently receive the FREE monthly Restore Token.

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